Refund & Cancellation Policy

Effective date: October 14, 2026

1. Nature of the service

FlowHVAC sells customized lead follow-up and recovery workflow implementation services for HVAC businesses. The work may involve assessment, configuration, testing, and handoff of agreed workflows. It is not a downloadable off-the-shelf product.

2. Refund approach

FlowHVAC does not offer discretionary refunds for change of mind, unused services, customer delays, or work already performed, to the extent permitted by applicable law. The $700 monthly retainer is billed on a recurring basis only after the customer has expressly authorized it. Cancellation stops future recurring charges according to the written cancellation terms, but does not automatically refund a billing period already begun unless required by law or agreed in writing. This policy does not eliminate any cancellation, refund, chargeback, or other right that cannot legally be excluded.

3. If there is a delivery problem

If FlowHVAC cannot deliver a material part of the written scope, contact FlowHVAC promptly in writing and describe the issue. The parties will attempt in good faith to agree on an appropriate remedy, which may include correction of the agreed work, a mutually agreed scope adjustment, or another remedy required by law. Any refund required by applicable law will be provided as required.

4. Compatibility and scope confirmation

Before implementation starts, FlowHVAC will review the customer's information and confirm the scope and supported integrations. If a requested integration or requirement is not compatible, the parties must agree in writing on any revised scope before that additional work proceeds. Customers should not purchase if the published scope does not match their needs.

5. How to raise a concern

Contact FlowHVAC at hsacts365@gmail.com. Include your business name, order or payment reference, purchase date, and a clear description of the issue. Do not include card numbers or sensitive credentials in your message.

6. Payment disputes and legal rights

This policy does not prevent a customer from contacting their payment provider or exercising rights available under applicable law. FlowHVAC will review concerns in good faith and provide relevant order and delivery information when appropriate.

7. Policy changes

This policy applies to purchases made while it is posted, subject to applicable law and any written agreement with the customer. Any material change will be published on this page for future purchases.

FlowHVAC is operated by an individual and is not currently represented as a registered LLC or corporation. This is a template, not legal advice. Have an Iowa attorney review it before using it for live payments. The published contact email is hsacts365@gmail.com; no mailing address is provided.